1、我需要给国外电商客服写个邮件内容如下，要求通顺且真诚，不需要直译
个人觉得这种情况你还是应该找那个淘宝店，很有可能是那个淘宝店的问题，
不过我还是给你翻译一下, 之后如果遇到什么问题还是可以问我
Hello,
I'm a buyer from China. I previously bought an bag from official website via taobao. But I suprisingly found that the item I bought is different from the item described on official website. After comparing this bag with another MK bag I bought, I found this bag is not a real MK bag. Therefore I asked for the cancellation of this bag but taobao refused. They claimed that this proct is definitely from MK and they already provided an receipt.
As an huge fan of MK I couldn't stand this intolerant behaviour. Therefore may I ask you to check 1. Is this receipt a real official receipt from your company, and 2. the details of this proct (color, size and etc.) provided in this receipt.
I would be really appreciated for your effort !
Thank you very much!
Kind Regards,
你的名字写在这里
2、外贸英语函电范文
一、中英文函电范文对照
1、外贸函电:回信
外贸函电:回信（英文版） Dear Mr. / Ms,
Thank you for your letter conveying congratulations on my appointment. I wish also to thank you for the assistance you have given me in my work and look forward to better cooperation in the future.
Sincerely
外贸函电:回信（中文版） 尊敬的先生/小姐，
感谢你来信对我的任命表达的祝贺。我也感谢您对我的工作给予的支持，并期望未来能有更好的合作。 诚挚的
2、外贸函电：回复投诉
外贸函电：回复投诉（英文版） 20 May 2000 Kee & Co., Ltd 34 Regent Street London, UK Dear Sirs:
Thank you for your letter of 20 May referring to your order no.252. We are glad to hear that the consignment was delivered promptly.
We regret, however, that case no.46 did not contain the goods you ordered. We have investigated the matter and find that we did make a mistake in putting the order together.
We have arranged for the correct goods to be dispatched to you at once. The relevant documents will be mailed to you as soon as they are ready.
Please keep case no.46 and its contents until called for by our agents who have been informed of the situation.
We apologize for the inconvenience caused by our error. Yours faithfully, Tony Smith Chief Seller
外贸函电：回复投诉（中文版） ——先生:
多谢五月二十日有关第252号定单的来信。得悉货物及时运抵，感到高兴。
有关第46号箱错运货物一事，在此向贵公司致歉。经调查，发现装运时误将货物同放，所以有此错失。
该缺货已安排即时发运，有关文件准备好后会立即寄出。
错运的货物烦请代存，本公司已知会代理商，不日将与贵公司联络。 因此失误而引致任何不便，本公司深感歉意。
3、外贸公司英语客服邮件处理应注意哪些，怎么
切忌匆匆就回邮件就表现出推卸责任的说辞，投诉来了，一定要快速反馈回复客户，这是向客户传达了你很重视他的投诉，如果是小的常见的问题，你和相关部门确认找到原因以及改善对策后，就向客户说明此情况，重点强调下次你们如何避免同样的问题。如果是严重复杂的问题，你可以在邮件先向客户道歉，然后说明你将尽快查找出哪里出错，以及对策，如果涉及到赔偿或者补偿，要向上级汇报，有结果后，再跟客户沟通好。不管是大小问题，都要向客户首先表示歉意，最重要的就是提出改善或杜绝政策。
4、外贸英语邮件模版
你好楼主，推荐你去 实惠网sfyh 了解这方面的知识。特别是有关外贸邮件方面的资源是免费下载的，实惠网sfyh 为新手提供一个良好的外贸交流环境，你只要在论坛上多多发言，说说你的外贸心得体会，让更多的人分享你的快乐，当你遇到困难时候，同样 实惠网sfyh 是你的好去处。另外 实惠网sfyh 会举办外贸新手免费培训活动，希望大家多多参与。
最后给楼主推荐一个免费的外贸平台，你在百度搜索：sfyh 排名第一的就是我们的平台了，这个外贸平台是免费的，在不久刚刚改版，改版后的效果事实证明优越性提高很多，做外贸的朋友不妨去试试。
5、给amazon.com客服发英文邮件，请翻译成英文
楼上惊现机翻达人...这样估计印度客服看不太懂
为了更好的沟通建议全文如下: 用help-contact us-email发送吧 会直接回复到你注册amazon的邮箱里. 一般情况下客服会直接发个$50-10的coupon给你下次支付用的.
Hello there
My previous order of philips nerolco 1150x/40 was deleted by Amazon, for the reason STOCK-NOT-AVAILABLE. I used a mastercard $50-10 coupon on that order , Z2WF-******-WNZFGN, which was given by a friend of mine.
I'm not sure if this coupon would be redeem to my account balance, but I believe you can find out for me. So please either refund $10 to my creditcard or resend me a $50-10 coupon with a longer expiration. I'll be appreciated.
Best regards.