1、外贸阿里巴巴询盘怎样回复 英文询盘回复技巧大全
英文询盘回复的一些技巧:
1、先从回复询盘的格式说起,格式一般分为称呼、正文、敬祝语、落款几个部分。
回复询盘的几个原则:
•
主动出击,及时回复。
• 格式正确,有称呼,有落款。
•
鉴于东西方文化的差异建议回答卖家问题直截了当,一般疑问句建议先回答yes或者no,然后再补充自己需要说明的。
•
尽量一次性多传达自己的意思,以免来回沟通错过了商机 。
• 语言简洁准确,避免出现语法和拼写的错误。
2、阿里巴巴询盘回复架构一般分为以下几个部分:
1)未付款询盘回复:这一环节是一个卖家第一次接触买家,有几个注意事项和大家分享一下:
第一主动出击,当买家下单后应及时主动与买家联系,联系内容可以按照先后顺序包括为打招呼,对产品进一步的介绍,并告知请付款以及时查看库存备货,尽快发货。下面一个不错的回复:
Dear Tracey,
We see that you have already placed an order from my store.
The bag you orderd is one of the best selling procts from my store and it is
made of high quality leather. But the order seems unpaid. If there’s anything I
can help with the price or size…Please feel free to contact me. When the payment
is finish, I can stock up the item and get it ready for shipping. Thanks
Best
Regards
Grance
XXX CO.,LTD
Tel:XXXXXXXX
Fax:XXXXXXXX
Website:www.XXX.COM
2)大量订购询问价格,大量订单询盘买家若是赶上采购季节应该是很有诚意的买家,对他们的回复要详尽一些,内容一般包括样品的价格,采购量和相应的价格,这个报价建议是包括运费的,给买家感觉是给他的一个优惠。
Dear Luis,
Thanks for your inquiry, and we really want to do more business
with you, and I think it is the best way to place an sample order which is 45 usd shipping included, If 100 pieces in one order the price we can offer you
is pretty much the bulk price which is FOB39.5 usd/piece. If you have any idea,
Please let us know, and we will try our best to help you. Looking forward to
your reply.
Regards
XXX CO.,LTD
Tel:XXXXXXXX
Fax:XXXXXXXX
Website:www.XXX.COM
2、如何回复询盘
询盘一般是指询问价格,在国际贸易中,有效的回复询盘,是外贸业务成交交易的第一步。
但是询盘只是客户下单的第一步,如何有效的回复询盘,说明产品优势,进一步吸引买家,才能最终达成成功的交易。
下面一起来盘点如何有效回复询盘
买家会海量的发送询盘从而进行供应商价格对比和筛选,询盘的回复和客户的跟进就成为您是否能成交的关键。
回复询盘处理技巧
1、卖家发的邮件,买家邮箱收不到
建议最好不要使用免费邮箱,第一,免费邮箱给买家印象不好,一个有实力的公司怎么会连个邮箱都是免费的。第二,免费邮箱容易被国外的邮箱过滤掉。
2、确保系统安全,没有携带病毒
如果发给买家的邮件携带病毒,肯定在打开之前就被杀毒软件挡在门外。保证系统安全,发出去的邮件安全是起码的。
3、发送时间差
看准客户上班时间发,最好是客户工作时间通过即时聊天工具确认相关事宜。
4、邮件密度
给客户发的太多引起反感不行,发的太少,被客户遗忘也不行,要把握好发送邮件的密度。
5、及时
接到买家询盘,要给予及时反馈,确保询盘回复有效性。通常在1小时内完成回询盘,订单生成的率高达70%,回时间超过10小时,会大大降低订单生成率。
6、专业
卖家应具备丰富的行业知识,对于客户关于产品方面询问,能够给予专业解答。
7、准确
要将回复信写得很清楚,首先要正确理解买家来函的准确意思,如有不清楚的地方,则应立即去函向客户询问了解,切忌一知半解。
小结:在外贸业务中,回复询盘是最基本的业务要求,也是关系到公司业务最重要的环节。当接到买家询盘时,要给予及时回复,确保询盘回复的有效性。在让客户了解公司产品的同时,通过细心询盘,进一步吸引客户,从而大大提高销售业绩。
3、外贸询盘回复模板
这个是不错,来学习了解一下,期待更多不同的模板。
4、如何巧妙地回复外贸邮件
1.邮件标题
一个好的标,标致这你的邮件成功了一半,有以下两点:不会被对方邮箱拦截,放到垃圾箱(一旦进了垃圾箱,有可能就彻底没有机会);好的标题加强打开率
对方有对我们的询盘的时候,我们可以直接点击回复,这时候我们作为对询盘的回复会被客户看到,建议各位加公司的名字。
客户标题:对XXX产品的需求,或询问XXX产品,
回复:Re:对XXX产品的需求,或询问XXX产品,但写成这样更好Re:对XXX产品的需求或询问XXX产品--公司名称。
开发信标题,以客户兴趣为标准;产品:产品低价,优质产品低价,来自于XXX生产商的产品;为XXX(众所周知的大牌企业)指定供应商提供产品;
2.信头
加入信头的优点:体现公司正规、专业;让客户觉得公司有实力;一些朋友可能因为加入公司logo导致邮件进入对方垃圾箱,加的不对有时候就会被放入垃圾箱~所以加信头只是建议。
3.内容
首先要与标题相对,不要题目与内容是两个事情。避免正文出现较长的段落不要出现长句、复杂句,邮件是可以设置字体的,以客户为主,客户用什么字体你就用什么字体,准没错。发的内容要专业,客户可以通过你的邮件来做后续的事情。
4.邮件落款
落款内容包括:表明你的身份;你的联系方式;公司名称;联系方式等内容;认证证书的缩写,针对不同的国家,所需认证可能不同。
希望我的回答可以帮助到您。
5、回复询盘英语范文写作
对于外贸员来说,用英语回复客户的询盘也是一中笑门技术活。下面是我给大家整理的回复询盘英语范文,供大家喊培森参阅!
回复询盘英语范文:回复对某个产品的查询Dear Mr. Jones:
Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our proct "toaster".
We've enclosed the photo and detailed information of the proct for your reference:
Proct: toaster
Specification: xxxxxxxxxxxxxxx
郑亩 Package: 1pcs/box
Price: 10usd/pcs
Payment: L/C
For purchase quantities over 1,000pcs of indivial items we would allow you a discount of 1%. Payment is to be made by irrevocable L.C at sight.
We look forward to receiving your first order.
Sincerely,
回复询盘英语范文:向老客户介绍公司新的产品信息Dear Mr. Jones:
We have refreshed our online catalog at http://www.howseek.com, and now it covers the latest new procts, which are now available from stock.
We believe that you will find some attractive additions to our proct line. Once you have had time to study the supplement, please let us know if you would like to take the matter further. We
would be very happy to send samples to you for close inspection.
We will keep you informed on our progress and look forward to hearing from you.
Sincerely,
回复询盘英语范文:对新买家要求建立业务联系的回复Dear Mr. Jones:
We have received your letter of 9th April showing your interest in our complete proct information.
Our proct lines mainly include high quality textile procts. To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list. You may also visit our online company introction at Http://www.howseek.com which includes our latest proct line.
We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.
Sincerely,.
回复询盘英语范文:主动跟新买家建立联系Dear Mr. Jones:
We understand from your information posted on Alibaba.com that you are in the market for textiles. We would like to take this opportunity to introce our company and procts, with the hope that we may work with Bright Ideas Imports in the future.
We are a joint venture specializing in the manufacture and export of textiles. We have enclosed our catalog, which introces our company in detail and covers the main procts we supply at present. You may also visit our online company introction at Http://www.howseek.com which includes our latest proct line.
Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements.
We look forward to receiving your enquires soon.
Sincerely,
John Roberts
6、如何处理外贸询盘?
对于卖家来说,处理外贸询盘是有一定技巧的,首先你收到询盘后优先处理针对性的询盘,对于新的询盘,要及时的进行跟进回复,以防客户被其他的卖家抢夺,其次,询盘回复的内容要详细,一定要回复买家提出的相关问题,另外,还可以把公司的一些优势介绍给买家,同时邮件的落款一定要详细给出多种联系方式,让客户可以轻松的找到你,与你进一步交流另外,在重要的节日可以给买家发去祝福,增进感情,从而让他想起有有你这样一个卖家,从而引发新的询盘,最后询盘可以,直接向客户推荐产品,或者建立新的订单发送给客户,让客户确认,如果客户确认,就可以通过付款,从而做成这个订单
7、外贸询盘回复怎么撰写醒目的邮件主题
回复询盘的邮件主题,有两种方法:
方法一:直接回复,不修改标题。
方法二:邮件标题是客户求购的产品名称,而不要加其它的任何多余语言。这样客户打开你邮件的可能性一般可达到100%。